Why Work with A&E?
A happy team is a successful team. We work hard to ensure every employee feels the value they add to the company.
Seasonal Customer Service Representative
Part Time • Hybrid - US
Join our team to be part of a dynamic and innovative environment where your skills will contribute to cutting-edge heating, ventilation, and air conditioning solutions. You'll enjoy a supportive community committed to professional growth, teamwork, and delivering exceptional service to our clients.
** We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
- Answer all incoming calls by the second ring
- Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
- When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
- Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
- Maintain customer database.
- Take customer payments
- Email customer invoices or receipts
- Assist team members with simple tasks
- Assist with simple on call messages of cancelations, payments, receipts or estimates
- Answer simple customer questions
- Other projects or duties as assigned
- Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
- Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
- Needs to have great attention to detail
- Needs to posses strong organizational skills
- Proficient at multi-tasking
- Basic computer skills
- Needs strong verbal and written communication skills
- Experience with Service Titan a PLUS!
Flexible work from home options available.
Compensation: $18.00 - $22.00 per hour
Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.
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Or apply here.
Excellent Career Advancement Opportunities
Paid Training
Paid Holidays
Company-Supplied Costco Membership
Generous Vacation Time
IRA with Company Match
Vision
We cover 100% of our employees
Dental
We cover 100% of our employees
Medical
We cover 100% of our employees