Why Work with A&E?
A happy team is a successful team. We work hard to ensure every employee feels the value they add to the company.
Customer Service Representative / Team Support
Full Time • Hood River
Join our team to be part of a dynamic and innovative environment where your skills will contribute to cutting-edge heating, ventilation, and air conditioning solutions. You'll enjoy a supportive community committed to professional growth, teamwork, and delivering exceptional service to our clients.
Benefits:
- Aflac
- HSA
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
** This is a long-term posting that will remain open until filled.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
- Answer all incoming calls by the second ring
- Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
- When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
- Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
- Maintain customer database.
- Take customer payments
- Email customer invoices or receipts
- Assist with simple on call messages of cancelations, payments, receipts or estimates
- Answer simple customer questions
- Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
- Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
- Assist team members with simple tasks
- Needs to have great attention to detail
- Needs to possess strong organizational skills
- Proficient at multi-tasking
- Above Average computer skills
- Needs strong verbal and written communication skills
- Strong Team orientation
- Other projects or duties as assigned
Experience with Service Titan a PLUS!
Compensation: $18.00 - $25.00 per hour
Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.
(if you already have a resume on Indeed)
Or apply here.
Excellent Career Advancement Opportunities
Paid Training
Paid Holidays
Company-Supplied Costco Membership
Generous Vacation Time
IRA with Company Match
Vision
We cover 100% of our employees
Dental
We cover 100% of our employees
Medical
We cover 100% of our employees